Policies

LODGING POLICIES 
The maximum number of guests per hotel bedroom is TWO at any time unless prior arrangements have been made. A Major Credit Card is to be used to reserve the room along with a matching valid ID must be presented at the time of check-in.

CHECK-IN TIME: Check-in is 4:00pm to 8:00pm. Arrivals after 8:00 p.m. MUST make prior arrangements with our reservations staff to ensure easy access to your room. Please CALL US the day of your reservation 262-248-9711 to CONFIRM YOUR ARRIVAL TIME

CANCELLATIONS & CHANGES & CREDITS:
In the unlikely event that you must cancel your reservation, the following applies:
If cancelled 15 days or more prior to arrival you have your choice to have your deposit be made available to you for a future night stay (within one year) minus a $25 cancellation fee OR the original deposit can be refunded, minus a $50 cancellation fee. 

If you cancel or shorten your stay within the 15 day period please understand that we must ask you to take FULL responsibility for your entire original reservation. Early departure will be charged for the full amount of original reservation. 

Any credits are to be used within 180 days of the credit given and will be reduced 50% the next 180 days from the day the credit was established. The Credit will be forfeited if not used within one year from the date of the credit. 

RESERVATION CHANGES: requested prior to 15 days of arrival are subject to hotel availability and a minimum $25 change fee will be applied if change can be accommodated Date Changes requested within 14 days must be dealt with on a case by case basis, change fees will apply based on occupancy All above policies still apply.

IF YOU WOULD LIKE TO CHECK-IN EARLY, please call AFTER 10am the day of your reservation to discuss your needs. There is an advance "Rush Fee" Available for an additional $25.00 for a limited amount of rooms, please inquire about availability.

CHECK-OUT time is by 11:00a.m.
In order to give rooms the proper attention required for our cleaning standards all guests must check-out by 11am the day of departure. Late check-outs may be arranged prior approval, however any departures not pre-approved for late check-out will be assessed a $25/per 1/2 hour late check-out fee. Guests not checked-out by 3pm will be charged an additional night.

PARKING: There is ONE complimentary parking space allocated for each Hotel Room. If you are travelling with several cars, a large truck, camper or boat trailer you will need to make parking arrangements in advance, please call to discuss your needs and options we may have.

LOCAL & DAY GUESTS: For the discretion and enjoyment of all our registered hotel guests, visiting friends & family are limited to a maximum of two (2) people at any time in public areas only, guests are permitted between 9am-9pm. Guests are Not permitted in areas exclusively reserved for registered guests, such as; the pool, hotel rooms, fire-pits and private hotel guest lounges.

KINDLY NO OUTSIDE ALCOHOLIC BEVERAGES permitted on the property. Wisconsin state liquor license law prohibits BYOB and the consumption alcohol purchased outside of the property. While staying with us please respect the law and visit our licensed on-site outlets, such as the Apothecary Bar for alcoholic beverages.

CHARGING PRIVILEGES. As a Registered Guest, you may charge food, drink and amenities to your house account at either Baker House or Maxwell Mansion which will be charged the day of the charge to the credit card on file. An automatic 20% Gratuity for the Service Person will be added to each tab opened and not closed out. 

NON-SMOKING PROPERTY:
Smoking is not allowed in any guest room or public spaces. However, in our desire to accommodate all guest needs, we ask that smokers discreetly use the designated outdoor areas. There is a minimum $300 cleaning fee automatically assessed for any smoking violation. There are FreshAir devices installed in every hotel room that monitor the air quality and if the device is activated due to an unauthorized pollutant, you will be notified by email and the credit card in file will be charged the aforementioned fine.

PETS:
Pets are accepted on a case by case basis in certain rooms and are only allowed on property with prior arrangements and approval. There is a $55.00 mandatory non-refundable fee per night for any pet approved to be on property. **If you book a pet friendly room on-line you must contact us PRIOR to arrival to notify us would like to bring your pet.

CHILDREN:  
Our property was designed for adult travelers and does not cater to children. We request that no children between the ages of 1 and 15 accompany you on your visit. If you are the parent of an infant wishing to be bring your child, you MUST CALL before making a reservation to get approval for specific room request and availability. 

EVERY GUEST reservation is both important and special to us. If your travel plans change and you must cancel your hotel reservation, please understand the below fees and policies will apply. Please be sure to read and understand these policies completely.

DEPOSITS, FEES & PAYMENT:
A minimum deposit of one night’s room rate (plus tax and service fee) is required to secure any reservation and will automatically be charged to your credit card upon making a reservation. 

ROOM CHARGES. Any remaining balances from Charges derived from the Apothecary, SpeakEasy will automatically applied to the Credit Card on file. Any food or beverage invoices will have a discretionary gratuity fee of 20% applied to them automatically at the end of the service day. 

Fourteen (14) days prior to your arrival, a non-refundable prepayment for the remaining nights of your stay is required and will be charged to the credit card on file automatically. If you have requested to pay by cash this must be arranged and All fees must be paid in full prior to your arrival a credit card must also remain on file during the entire reservation.  

All room rates are subject to a 11% city & state tax plus, a 3% Hotel Fee per evening. Our fees include: complimentary WiFi access throughout the property; beautiful gardens and mansion parlors for enjoyment of guests; housekeeping as requested.  

DAMAGES: The Maxwell Mansion is filled with beautiful pieces both antique and designer. You will find exquisite fabrics, quality linens and heirloom carpets throughout our home and hope you enjoy them as much as you respect them. In the unlikely event damage occurs to items within the home either by accident or otherwise you will be responsible for the cleaning, repair or complete replacement of damaged items. 

If any provision of these Policies are held to be invalid or unenforceable, the validity, legality and enforceability of the remaining provisions of this Note will not be affected or impaired.You hereby accept all the aforementioned policies by accepting the Terms and Conditions of this reservation.